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Services
Find the help your business needs.
Five services from one accountable team in Grand Rapids. Start with the problem you’re facing, and we’ll handle the technology behind it.
Not sure where to start?
What can we help you with?
Tell us what’s slowing your business down.
Choose the one that sounds most like you:
Pick a statement and we’ll point you to the service that fits.
Managed IT & support
Technology problems? We’ve got you covered.
From everyday troubleshooting to keeping your systems running smoothly, we’re here to make IT one less thing to worry about.
- Help desk support from people who know your setup
- Monitoring, updates and security hardening
- Backups with restores that are actually tested
Explore technical capabilities
We run the systems your organization runs on — and the ones we sold you.
Monitoring, patching, backup and restore testing, identity and endpoint hardening, network and server administration, and a help desk staffed by people who can read the code underneath. Healthcare taught us to treat downtime and audit trails as the same problem.
Patch, backup and restore verification — restores actually tested, not assumed
Work we’re asked for
- Infrastructure assessment and remediation plan
- Monitoring, alerting and patch management
- Backup, restore rehearsal and disaster-recovery planning
- Identity, access and endpoint hardening (SSO, MFA, least privilege)
- Network, firewall, server and virtualisation administration
- Help desk and end-user support under an agreement
- Mail-flow security, including our own Secure Message gateway
Systems integration
Make your technology work better together.
Connect the programs and systems your team relies on, reduce duplicate work, and keep information flowing.
- Clinical, billing, office and line-of-business systems, connected
- Moves and upgrades planned with a way back
- Set up a person’s access once, not four times
Explore technical capabilities
Make the systems you already paid for behave like one system.
EHR, practice management, ERP, billing, directory, imaging, custom line-of-business apps — connected properly, with the interfaces documented and the failure modes understood. Most of what looks like a software problem is two systems disagreeing about the same record.
Interfaces between clinical, financial and operational systems
Work we’re asked for
- Interfaces between clinical, practice-management, ERP and billing systems
- Directory and identity integration, so accounts are provisioned once
- Migrations and platform cutovers planned around a tested rollback
- Replacing brittle exports and manual re-keying with real integrations
- Vendor coordination — we talk to their engineers so you don’t have to
- Interface documentation your own team can support afterwards
Data analytics
Turn your data into better decisions.
Bring your information together in easy-to-understand dashboards and reports that help your business move forward.
- Dashboards a non-technical owner can read
- One trusted source instead of six spreadsheets
- Reports your team can keep up after we hand them over
Explore technical capabilities
Get the numbers out of six systems and into one answer.
Pipelines between line-of-business systems, a modelled warehouse instead of a spreadsheet lineage nobody can audit, and reporting a non-technical owner can read without a translator. This is also the groundwork that decides whether an AI project is feasible at all.
Pipelines and integrations across clinical, ERP, CRM and billing systems
Work we’re asked for
- System integrations between line-of-business applications
- ETL / ELT pipelines with tests and documented lineage
- Warehouse and reporting models on SQL Server or your platform of choice
- Operational dashboards for people who don’t write SQL
- Data-quality auditing, de-duplication and master-data cleanup
- Search and vector indexes that make a corpus usable by AI
Custom software & hardware
Solutions built around the way you work.
When off-the-shelf technology doesn’t fit your business, we can create something that does.
- Apps and tools shaped to your workflow
- Purpose-built devices when software alone won’t do
- Supported after launch, or handed over with documentation
Explore technical capabilities
When the product you need doesn’t exist, we build it — including the box it runs on.
Applications, appliances and integrations built to fit a workflow rather than the other way round. We ship our own hardware-based products, so a purpose-built appliance is a normal engagement here rather than an exotic one.
Line-of-business applications and workflow tooling
Work we’re asked for
- Line-of-business applications built around an actual workflow
- Purpose-built appliances — hardware, image and management interface
- Embedded and edge deployments for sites with no room for a server rack
- Taking a prototype to something a customer can install, license and update
- Modernising an application that works but can no longer be maintained
- Maintained under agreement afterwards, or handed over with documentation
AI development & integration
Less busywork. More time for what matters.
Explore practical AI solutions that simplify repetitive tasks and help your team work more efficiently.
- Answers drawn from your own documents, with sources
- Automation with a person approving anything important
- Private options when your data can’t leave the building
Explore technical capabilities
Applied AI that ships into production systems.
We build LLM features into software that already has users: retrieval over your own documents, agentic tooling with real permission boundaries, classification and extraction that replaces manual review, and private deployments where the data cannot leave your perimeter. We use the same techniques on our own work, which is how our product roadmap moves as fast as it does.
Retrieval-augmented assistants grounded in your own content, with citations
Work we’re asked for
- Feasibility review: what AI would and would not improve here
- Retrieval-augmented assistants over your documents and records
- Document extraction and classification replacing manual review queues
- Agentic automation with tool-level risk gates and audit trails
- Evaluation harnesses so accuracy is measured, not asserted
- Private / on-premise model deployment and provider-agnostic integration
- AI features built into existing .NET, Blazor and React applications
How we work together
It starts with a conversation.
Your first conversation is about fit: what’s going on, and whether we’re the right team. If deeper work makes sense, a paid assessment comes next, so the recommendation you get is independent of what we’d like to sell you, and yours to act on with us or without.
01
Talk
Tell us what’s working and what isn’t. We’ll talk it through and tell you plainly whether we’re a good fit.
02
Assess
A short paid discovery: we inventory the systems, read the code and the contracts, and come back with what is worth doing, what it costs, and what we would not touch.
03
Build
Senior engineers, two-week increments, working software at the end of each one. You see progress running in your own environment rather than described in a status report.
04
Operate
We keep running it — monitoring, updates and support under an agreement — or hand it over with documentation and training if you would rather own it.
Get in touch
Not sure which service you need?
Most people start with a symptom, not a category: reports nobody trusts, a server nobody wants to touch, a pile of documents someone reads by hand. Tell us what’s happening and we’ll help you figure out the rest.
Or email ussales@rubixtechnology.com
Prefer to talk? The number is in the header, on every page.